Cleaning Policy
Last updated: August 23, 2026
1. How the vehicle should come back
Return the vehicle in roughly the condition you received it in. Normal use is expected and costs nothing: road dust, a few crumbs, ordinary wear from a week of driving. What this policy covers is the difference between a car that needs a routine wash between trips and one that cannot be handed to the next renter until it has been dealt with.
2. Cleaning violation fee — $150
A cleaning violation fee of $150 applies where the vehicle is returned in a condition requiring more than a standard wash and vacuum before it can be rented again. Examples: spilled food or drink soaked into upholstery or carpet; sand, soil or mud through the cabin; pet hair; vomit, bodily fluids or any biohazard; strong lingering odours from food or cargo; rubbish left in the vehicle beyond what a bin empty would handle; stains on seats, headliner or trim. The fee is charged once per trip regardless of how many of these apply.
3. Evidence and how the fee is charged
The fee is only charged where we hold dated photographs of the condition at return, taken before the vehicle is cleaned, alongside the photographs taken at handover showing the condition it left in. Both sets are visible to you on your trip page. The amount is taken from the security deposit hold; if the deposit does not cover it, the balance is invoiced. You may dispute the charge from your trip page — see section 5.
4. Biohazard and smoke
Vomit, blood and other bodily fluids require professional treatment and the vehicle is out of service while that happens. Where the actual cost of cleaning exceeds $150, the actual documented cost is charged instead, supported by the invoice. Smoking is covered by its own policy — see the Smoking Policy.
5. Disputing a cleaning charge
If you believe the charge is wrong, dispute it from your trip page and tell us why. The charge is marked disputed, we review the photographs from both ends of the trip, and we respond. Please raise it with us before contacting your bank: a dispute we have not had the chance to answer is one we will answer to the bank instead, and that helps nobody.
Questions about our policies? Contact us at gmotionrentals@gmail.com