Cancellation Policy
Last updated: June 6, 2026
1. Renter cancellations — full refund period
Renters may cancel a booking free of charge and receive a full refund of the booking total in any of the following cases: (a) the cancellation is processed more than 24 hours before the scheduled trip start time (or, for bookings made within 24 hours of trip start, within one (1) hour after the booking is confirmed — the "grace period"); (b) the renter and host mutually agree to cancel, supported by an in-app message; or (c) upon inspecting the vehicle at trip start, the renter has a documented concern that the vehicle has not been cleaned or is unsafe, and the renter does not accept the vehicle, does not check in, and immediately contacts G Motion Rentals Inc support. If a renter modifies an already-booked trip, the modification does not reset the grace period — the grace period remains tied to the original booking time.
2. Renter cancellations — partial refund
Renters who cancel after the grace period has expired receive a partial refund: • For trips longer than two days: refund equals trip total minus the average cost of one day of the trip. • For trips of two days or shorter: refund equals trip total minus half the average cost of one day of the trip. In all cases, the security deposit (if held) and any prepaid Extras are refunded in full, and any delivery fee is refunded at 50%.
3. Renter no-show
If a renter fails to cancel and fails to show up within two (2) hours of the scheduled trip start time, the trip is treated as a renter no-show. The renter no-show fee is the average cost of two days for trips longer than two days, or 75% of one day's cost for trips two days or shorter. Security deposit and prepaid Extras are refunded in full; delivery fee is refunded at 50%. A renter who arrives without a valid driver's license, with an expired license, or who sends a third party in their place is treated as a no-show.
4. Host cancellations — fees
Host-initiated cancellations always entitle the renter to a 100% refund regardless of timing. In addition, hosts who cancel a confirmed booking may be charged the following fee: $50 USD if the cancellation is processed less than 24 hours before scheduled trip start, or $25 USD if processed earlier. Repeat host cancellations may result in tier downgrade, reduced visibility, or removal from the platform. Hosts who cancel because of a documented safety concern (e.g., the renter is unable to present a valid driver's license, a renter is visibly impaired, or the renter shows signs of fraudulent identity) should mark the cancellation as "uncomfortable with this trip" so support can review and waive the fee.
5. Host no-show
If a host fails to cancel and fails to show up (or fails to make the vehicle available at the agreed pickup location) within 30 minutes of the scheduled trip start time, the trip is treated as a host no-show. The renter receives a full refund. The host is subject to a $150 USD no-show fee and a record of the no-show is reflected on the host's standing.
6. Flight or train delays and lost baggage (renter)
If a renter's flight or train is delayed or cancelled, or the renter experiences a lost or delayed baggage issue, the renter must (a) contact the host through the in-app messaging at least one (1) hour before the scheduled trip start time, (b) provide documentation (such as a screenshot from the airline or train operator showing the delay), and (c) propose a new pickup time. If the host cannot accommodate the new time and the trip must be cancelled, the renter receives a full refund. The host receives a host no-show payout (as if the renter were a no-show) provided the host made a good-faith attempt to reschedule, documented in the messaging.
7. Cancellations by G Motion Rentals Inc
G Motion Rentals Inc's Trust & Safety team may cancel a booking in cases of suspected fraud, identity issues, regulatory concerns, or material safety risk. In such cases, the renter receives a full refund. The host's compensation depends on timing: if our cancellation is more than 24 hours before trip start, the host receives no compensation; if 24 hours or less before trip start, the host receives one day's earnings (for trips longer than two days) or half a day's earnings (for trips two days or shorter).
8. Extenuating circumstances
Exceptions to the fees above apply in cases of documented extenuating circumstances — see our Extenuating Circumstances Policy at /legal/extenuating for details.
9. Method and timing of refunds
Refunds are issued to the original payment method. They typically appear in the renter's account within 5–10 business days, depending on the renter's bank. If the original payment method is no longer on file, we may issue an account credit valid for 12 months.
Questions about our policies? Contact us at gmotionrentals@gmail.com